Customer Support Script Templates for Ebay and Amazon

PLEASE READ BELOW !!!!

PLEASE CHECK YOUR EMAIL AND VERIFY THAT IT IS CORRECT BEFORE YOU SUBMIT PAYMENT !!!!

* There is no PHONE CONSULTATION included in this course *

Because of the nature of this content, there will be NO REFUNDS issued.

The COMMON ISSUES PDF is only text, there is no video or any other content associated with this file. It was only added as a means to help troubleshoot if you are unable to download the course videos. Therefore the message that you see when you open it, is all that it says.

Troubleshooting for Downloading/ PDF Access:

- If you did not receive an email confirmation in your inbox, please check your spam first before contacting me. If not there, then there's a chance you input an incorrect email or your payment did not go through. If that is the case. Please send an email to danieljeong.w@gmail.com with the email you used to purchase so I can look into it. Or if you do not receive an immediate response from me you can contact Gumroad Support.

- Before downloading, open the course link from the device that you would like to view it on as some people may encounter issues when accessing from multiple devices

- It is recommended that you download the course files to a laptop or computer as the files are large, and there may not be enough space on your phone. Also, these courses contain zip files that may not download to your phone unless you have a zip extractor app.

- When attempting to download if you are getting a random coded message, please try downloading a zip extractor from google, this should allow you to open the zip files (videos)

- Once you have downloaded, it is recommended that you save the files to your desktop for easy reference 

These are to send a customer when they a have a certain problem after they have ordered. 

The script template is not to be used as the end all be all for when communicating with customers for eCommerce stores. The business owner should do his/her/their due diligence on the rules and regulations. If you have further questions on rules, they should be discussed with customer support. 

Topics Discovered

Topics Discussed for eBay

Address Invalid

Address Problem - State Regulations

Best Offer – Can't go any lower

Cancellation Request- Already Shipped or Ordered

Cancellation - Cancellation Complete

Carrier Questions

Cheaper somewhere else

Damaged in Transit and Never Delivered

Electronic Products:

Express Shipping

GSP Questions - International Customers

GSP- Arrived Damaged- Contact eBay

GSP- Hasn't Arrived Yet

Item Not Received Case- We never ordered from source or source never shipped out

eBay

Out of Stock

Out of stock part 2 No item

Out of Stock - Cancel After Waiting

Parts

Pick Up Item?

PO Box

Puerto Rico (PR)

Restocking Fee Complaint

Returns

Damaged

Message when the buyer first places an order:

Out of Stock Script

Have not received a package yet.

Amazon label Glitch